A shipper doesn't log in and cancel — it just quietly tenders you fewer loads. FreightScout watches what actually predicts a leaving customer and flags it while you can still save the account.
By the time an account "officially" leaves — the RFP, the goodbye email — the decision was made months ago, in the data. A generic CRM sees a happy customer right up until the last load. FreightScout sees the drift the week it starts.
No single metric tells you an account is leaving. FreightScout fuses the ones that actually predict it — tender-volume collapse against the account's own baseline, comms going quiet, margin eroding, and slow-pay drift — into a single dollar-weighted at-risk score you can rank the book by.
See it across the whole bookA flag is only useful if it comes with a move. FreightScout doesn't just tell you Redwood is slipping — it drafts the save-the-account note to the right contact and sets the follow-up, so defending the book is a two-click motion, not a fire drill.
Dana — we've handled fewer of your ATL→MIA loads the last few weeks and I want to get ahead of it. Anything shifting on your end? We've held steady capacity on that lane and I'd hate to lose the rhythm heading into renewal.
Recovery is the fourth beat of the revenue motion. Dormant and lapsed accounts stay on the board with a re-engage plan — because the cheapest new customer is the one you already had.